Responsible
Gaming at beetjlli

Our Commitment

1. Our Commitment to Responsible Gaming

beetjlli is committed to providing a safe, fair, and responsible online gambling environment for all players in Bangladesh. We understand that while the vast majority of our players enjoy cricket betting, slots, tennis wagering, and live casino games as a leisure activity, gambling can become a problem for a small number of individuals. That is why responsible gaming is not an afterthought at beetjlli — it is a core part of how we operate.

Our responsible gaming programme is built around three principles:

• Prevention: We implement age verification, spending limits, and real-time activity monitoring to reduce the likelihood of gambling-related harm before it develops.
• Intervention: Our platform flags unusual patterns of play — such as rapidly escalating deposits or extended uninterrupted sessions — and may prompt affected players to review their limits or take a break.
• Support: Any player who feels that gambling is negatively affecting their life can reach our support team at any time via support@beetjlli to request account restrictions, self-exclusion, or a referral to external help resources.

18+ Rule

2. Age Restriction — 18+ Only

beetjlli strictly enforces a minimum age requirement of 18 years for all users. This is a non-negotiable condition of access to the platform. Players who are under 18 years of age are not permitted to register an account, make a deposit, place a bet, or engage with any gambling product available on the beetjlli platform.

How We Verify Age

During the account registration process, all players are required to confirm that they are aged 18 or above. In addition, our Know Your Customer (KYC) verification process requires players to submit valid identity documentation — such as a National ID card (NID) — before their first withdrawal can be processed. This documentation is reviewed by our compliance team to confirm the account holder meets the minimum age requirement.

Protecting Young People

If you share a device with younger family members, we strongly recommend taking the following steps to prevent underage access to gambling websites:

• Always log out of your beetjlli account when you have finished your session — do not leave your browser logged in on a shared device.
• Use a strong, unique password for your account and never share it with anyone, including family members.
• Consider installing parental control or content filtering software on shared devices to block access to gambling sites.
• Talk to younger household members about responsible and age-appropriate internet use.

Spending Controls

3. Deposit Limits & Spending Controls

One of the most effective tools for maintaining control over your gambling spend is setting personal deposit limits. beetjlli allows every registered player to set a cap on the total amount they can deposit within a defined time period. These limits are available at three intervals:

How to Set or Adjust Your Deposit Limit

Deposit limits can be set or adjusted at any time from your beetjlli account settings panel. Important rules apply to how limits change:

• Reducing a limit takes effect immediately — you cannot deposit beyond your new, lower limit from the moment you save the change.
• Increasing a limit is subject to a mandatory cooling-off period of at least 7 days before the higher limit takes effect. This delay is intentional — it gives you time to reconsider whether an increase is genuinely in your best interest.
• If you wish to remove a limit entirely, the same 7-day cooling-off period applies before the limit is lifted.

Take a Break

4. Time-Out & Cool-Off Period

If you feel that you need a short break from gambling without fully closing your beetjlli account, our time-out feature allows you to temporarily suspend your account for a defined period. This is sometimes called a "cool-off" period and is designed for players who recognise they need some distance but do not wish to pursue a longer-term self-exclusion.

Available Time-Out Durations

• 24 Hours: A brief pause — useful if you have had a frustrating session and want to step away before making further decisions.
• 48 Hours: A short two-day break to reset and reassess.
• 7 Days: A week-long suspension that removes the immediate temptation of gambling while you evaluate your habits.
• 30 Days: A full month away from the platform — the longest time-out option available before self-exclusion becomes the appropriate next step.

What Happens During a Time-Out

While your account is in a time-out period:

• You cannot log in to your account.
• You cannot make deposits or place bets via any beetjlli channel.
• All promotional communications are suspended for the duration of the time-out.
• Any pending withdrawals will continue to be processed normally so you are not financially disadvantaged.
• The time-out period cannot be shortened once activated — you must wait for the full duration to expire.

Self-Exclusion

5. Self-Exclusion Programme

Self-exclusion is the strongest responsible gaming tool available on the beetjlli platform. It is designed for players who believe that gambling is causing them significant harm and who want to make a firm, longer-term commitment to stop gambling on beetjlli. Self-exclusion is a serious step and we take every self-exclusion request with the same urgency and confidentiality.

Self-Exclusion Periods

• 6 Months: A meaningful break during which professional support can be accessed and healthier habits established.
• 1 Year: A full year away from gambling, recommended for players experiencing moderate difficulty managing their gambling.
• 3 Years: A long-term exclusion for players who need an extended period of enforced distance from gambling.
• Permanent: A lifetime exclusion with no expiry date. This option is irreversible once confirmed and is recommended for players with a severe gambling disorder.

What Happens When You Self-Exclude

• Your beetjlli account is immediately locked and inaccessible.
• All marketing and promotional communications are permanently stopped.
• Your account balance will be returned to you via your registered payment method (bKash, Nagad, Rocket, or bank transfer) within the standard processing window.
• Any attempt to create a new account during the self-exclusion period will be detected and blocked.
• Self-exclusion periods cannot be reversed early — if you request a 1-year exclusion, it will remain in force for the full 12 months regardless of subsequent requests to lift it.

How to Request Self-Exclusion

You can request self-exclusion in two ways:

1. Navigate to the Responsible Gaming section within your beetjlli account settings and select "Self-Exclusion". Choose your preferred duration and confirm your decision.
2. Contact our support team directly at support@beetjlli with the subject line "Self-Exclusion Request". Include your registered username and preferred exclusion duration. Our team will process your request within 24 hours.

Know the Signs

6. Warning Signs of Problem Gambling

Problem gambling rarely announces itself suddenly. It tends to develop gradually, and many people do not recognise they have a problem until it has already caused significant financial or personal harm. The following warning signs may indicate that gambling is becoming, or has already become, a problem in your life.

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to reach out for help. You can contact beetjlli support at support@beetjlli to discuss account restrictions, or refer to the support organisations listed in Section 8 of this page.

Self-Assessment

7. Self-Assessment Questionnaire

The following questions are adapted from internationally recognised responsible gaming frameworks. Answer each question honestly — this questionnaire is entirely private, not recorded, and designed only to help you reflect on your own gambling habits. There are no right or wrong answers.

If you answered "Often" or "Almost Always" to any of the questions above, it may be worth speaking to someone about your gambling. You are not alone, and help is available. See Section 8 below for support contacts.

Get Help

8. Getting Help & Support Contacts

If you feel that gambling has become a problem for you or someone you care about, please do not hesitate to reach out. Help is available, and taking the first step to seek support is a sign of strength, not weakness.

Contact beetjlli Directly

External Support Resources

beetjlli encourages players who are struggling with problem gambling to seek professional support. The following types of organisations provide free, confidential assistance:

• National Mental Health Helplines: Bangladesh has a national mental health helpline (Kaan Pete Roi) that provides telephone counselling for individuals experiencing emotional distress, including gambling-related anxiety and financial stress.
• Gamblers Anonymous: Gamblers Anonymous is an international peer-support fellowship for people who believe they may have a gambling problem. Meetings and online resources are available globally.
• GamCare: GamCare is an internationally recognised charity providing information, advice, and free counselling for problem gamblers. Their online resources are accessible worldwide.
• Trusted Friends and Family: Sometimes the most effective first step is simply talking honestly with someone you trust. Sharing your concerns with a trusted family member or friend can be an important starting point before seeking professional help.